As a restaurant server, providing great service is crucial for creating a memorable dining experience for customers. It can also result in higher tips and repeat business. Here are some tactics that can help you provide great service as a restaurant server:

1. Greet guests warmly: A friendly greeting can set the tone for the entire dining experience. Smile, make eye contact, and introduce yourself.
2. Know the menu: Familiarize yourself with the menu so that you can answer any questions customers may have. If a customer has a food allergy or dietary restriction, make sure you know which dishes are safe for them to eat.
3. Be attentive: Anticipate the needs of your customers. Keep an eye on their drinks and food levels and check in on them regularly to ensure they have everything they need.
4. Use suggestive selling: Make recommendations based on the customer's preferences. If they're unsure of what to order, suggest popular or signature dishes.
5. Be knowledgeable about drinks: If you serve alcohol, know the different types of wine, beer, and spirits available. Be able to suggest pairings with the dishes on the menu.
6. Be patient: If a customer is taking a long time to order or has a complicated request, be patient and accommodating. Remember, they're here to enjoy their meal and your service.
7. Personalize the experience: Take note of special occasions such as birthdays or anniversaries and offer a complimentary dessert or drink to celebrate. Remember customer names and preferences for future visits.
8. Be efficient: Be quick and efficient when taking orders and delivering food. This helps ensure customers are happy with their experience and can help increase table turnover.
9. Address issues quickly: If a customer has a complaint or issue, address it promptly and professionally. Offer a solution and make sure the customer is satisfied with the outcome.
10. Thank customers: Thank customers for their visit and invite them back. This helps create a positive lasting impression and may encourage them to return.

In conclusion, being a great restaurant server requires a combination of skills and tactics, such as being attentive, knowledgeable, patient, efficient, and personalizing the experience. By following these tips, you can create a memorable dining experience for customers and help increase customer loyalty and repeat business.
 

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This is the first in a series of blogs on the basics of successful restaurant operation systems. Goliath Consulting Group can help you build an operating system that will allow you to stand out from the competition and succeed.